Club Rules

 

  1. INTRODUCTION AND DEFINITIONS In these Rules “the Company” means Golfontrack Ltd. (and all of its subsidiary companies trading as Golfontrack) which provides the Club and its facilities for the benefit of the Members; “the Club” means “Golfontrack”; “Member” means a Club Member; “Rules” mean the terms and conditions of membership set out below. It is a condition of membership that Members agree to pay the fees referred to in Rule (2.) and agree to be bound by these Rules. These Rules may be revoked, altered or added to from time to time by the Company, without prior notification to Members. Any such variations will be updated on the Club Rules on our website. The Company has created these Rules for the mutual enjoyment of the Members and their guests. The enforcement of these Rules is for the good of all Members. No Member or guest will be judged on the basis of their race, gender, marital/civil partnership status, age, disability, religion or belief, colour, national origin or sexual orientation.

  2. MEMBERSHIP AND FEE Members must be at least 18 years of age or be accompanied by an adult. Members shall pay when applicable a non-refundable joining fee at the time of joining at the rate specified. Membership payments are payable monthly in advance. Members may prepay for annual 12 month membership – the full amount to be paid prior to membership start date. Monthly subscription runs from the date of first payment . Payment of monthly membership can only be made by Direct Debit from a UK bank account. Monthly instalments and additional monthly charges are debited 3-5 days (or next working day) after the purchase. Members must keep the Club informed of their up to date contact details. All communications shall be presumed to have been received within 5 days of the postmarked date, or ‘sent’ date if via email. All membership fees are reviewed annually usually on the 1st January, members will be notified of any changes by email giving one full calendar months’ notice. The Company reserves the right to refuse a membership application from any applicant for any reason. Membership is non-transferable and non-refundable, unless there is written agreement to the contrary. ‘Couples’ membership, where applicable, shall be available to couples residing at the same address. Reasonable evidence of joint residence may be required. If any monthly fees or charges incurred are not paid when they fall due, the company reserves the right to temporarily refuse the member access to the club until such time as full payment has been made. If any monthly fees or charges incurred are not paid within 30 days after they are due, the club shall have the right to demand payment in full. If such amounts are not paid within 15 days after such demand, membership shall be terminated and the club may pursue any rights it may have to recover the unpaid amount. The Club reserves the right to refer any missed payments to a debt collection agency and will charge you a fee, in respect of failed subscription payments and/or collection letters sent to you in respect of unpaid amounts. Upon termination of membership, no refund of the admin fee, monthly fees or other fees shall be issued. To re-join the Club after a termination of membership, any unpaid subscriptions must be cleared, a new membership agreement completed and the prevailing admin fee may be charged.

 

  1. GUEST ENTRY Members may bring guests to the Club on payment of the prevailing guest fee or through use of a valid guest credit (please note; guest credits expire 12 months after issue or on termination of membership). All guests must be accompanied by an existing member. All guests are required to register at reception – 1 guest visit constitutes 1 entry to the club. A guest may use the Club a maximum of 5 times in a consecutive 12 month period. After 5 such visits as a guest, they must become a Member in order to continue using the Club. Members may bring a maximum of 3 guests per visit, unless arrangements have been made in advance. All guests must be a minimum of 18 years of age or accompanied by an adult. Members are responsible for ensuring that their guests are aware of, and adhere to, the Club Rules. The Company reserves the right to refuse admission to any guest without explanation.

  2. USE OF FACILITIES AND SERVICES Club opening hours are fixed by the Company and are subject to change without prior notice. The Company may at any time close the Club’s premises or any part thereof, without notice, in order to; execute repairs, alterations, accommodate external events, re-decorations or otherwise, to facilitate Club programmes or on certain holidays. Only members of staff or a nominated 3rd party may provide personal training services within the Club. Members are requested to arrive for appointments and classes in good time. An instructor may refuse entry, or may ask any Member to leave a class if they feel theirs, or another’s, safety or enjoyment is in jeopardy. The Company reserves the right to refuse entry to the Club’s premises at its absolute discretion. Please see our Booking Rules for more information. It is the Member’s or guest’s responsibility to ensure that they are capable of undergoing any activity within the Club. All activities are pursued at the Member’s own risk. Whilst every effort has been made to ensure the accuracy of the class programme, the management reserves the right to cancel or re-schedule classes after publication and at short notice. The programme may be amended during public holidays. Members may not use the studios unsupervised outside the class timetable. Proper attire, as determined by the Company, must be worn in the Club. Members are requested to wear at all times appropriate clean footwear in the Club. Smoking is not permitted anywhere in the Club. Only food purchased from the club should be consumed within the club. No alcoholic beverages or drugs of any kind may be brought into the Club. Violation of this rule will result in immediate expulsion from the Club and may result in termination of membership. Members or guests shall not use the Club’s facilities whilst under the influence of alcohol or drugs. In the event they do so, this is entirely at their own risk. Mobile phones are allowed in the clubs but should be placed on silent whilst in the club. Members cannot take photos or videos of other members in the club and considerate of other members when using a mobile phone. Be considerate of others; loud or abusive language will not be tolerated. Club property is provided by the Club as a courtesy to its Members during Club usage only. Removal of Club property from the premises may result in the termination of membership privileges and legal action. Member appointments for coaching that have been booked require 24 hours’ notice when cancelling. If a Member fails to attend an appointment without providing such notice, the Club reserves the right to charge the full cost of the appointment. Please see our Booking Rules for more information. Members are required to leave practise bay areas clean and tidy. As a courtesy to other Members and for health and safety reasons, equipment needs to be replaced. Any unused Personal Training sessions or club credit, cannot be refunded.

  3. LIABILITY Neither the Club nor the Company will accept liability for any damage or loss to a Member’s or guest’s personal property brought into the Club’s premises. All activities and treatments are taken at the Member’s or guest’s own risk. Neither the Club, the Company nor their servants and agents shall be liable for personal injury sustained by Members or their guests whilst on the Club’s premises, except in so far as it can be proven that this relates to the wilful act, neglect or default of the Company or the Club or any servants or agents. Members or guests who suffer an accident or injury on the Club premises must report the accident or injury and the circumstances in which it occurred to the Manager immediately following the accident or injury.

  4. MEMBER’S HEALTH AND SAFETY WARRANTY Members and guests must warrant and represent that they are in good physical condition and capable of engaging in exercise. If through injury or other reason, such as pregnancy, this is not the case, they must consult a doctor before engaging in exercise and that he/she knows of no medical or other reason why he/she is not able to engage in active or passive exercise and that such exercise would not be detrimental to his/her health, safety, comfort or physical condition. The Member shall not use any Club facilities whilst suffering from any infectious or contagious illness, disease or other ailment or whilst suffering from a physical ailment such as open cuts, abrasions, open sores or minor infections where there is a risk that such use may be detrimental to the health, safety, comfort or physical condition of other Members. We recommend that before using the club you familiarise yourself with the fire exits and emergency routes in case of evacuation. Please note that staff are NOT required to “seek & search” the building. Therefore it is the responsibility of each individual to follow the relevant instructions.

  5. DATA PROTECTION Your data privacy and security are important to us. Please refer to our Privacy Notice which explains how we collect, store and handle your personal data.

  6. CANCELLATION AND FREEZE OF MEMBERSHIP Monthly membership cancellations must be received by the same day of the month as joining. Except in your first month of joining, a full calendar month’s payment is required. For example, if membership start date is 1st May, if a cancellation form is received on the 1st May, only May will be due, however if received on 2nd May both May and June will be due. Requests for cancellation must be made on a cancellation form available at reception or can be emailed to you. You will receive an email confirmation within 2 working days – until you receive this email the cancellation will not be valid. Membership cannot be amended whilst in the notice period. Verbal instructions to amend or cancel a membership cannot be accepted, all requests must be in writing. Memberships can only be cancelled if subscription collection is active. Monthly fees and/or prepaid fees are not refundable. Ex-members wishing to re-join the club will be asked to pay a joining fee plus any unpaid balance from the previous membership. Please do not send a cancellation form by post. Request for freezing shall be at the sole discretion of the Club. There is a monthly fee to freeze. We require 7 days’ notice in writing to freeze a membership and the minimum time for freezing is one month. Members cannot apply to cancel while their membership is frozen. The Company shall have the right to suspend or withdraw Club privileges or membership from any Member who, in their opinion, has abused privileges or conducted himself or herself in a manner deemed detrimental to the Club staff or its Members. Such expulsion or suspension shall become effective immediately and no reimbursement will be issued to such Member of the pro-rated portion of their unused monthly fees. There will be no refund of the joining fee. The Manager or a designee shall have complete charge of the Club whilst on duty. Members may be suspended or expelled from the Club immediately if they display conduct which is, or is likely to be in the sole opinion of the Company, injurious to the character of the Club or the interests of the Members and staff, or if they commit a serious or repeated breach of these Rules, in particular where amounts owing to the Company are unpaid. An expelled Member forfeits all the privileges of the membership and all rights against the Company. An expelled Member will not be entitled to any refund of their joining fee or subscription and must pay all amounts owed to the Company forthwith.

  7. STANDARD COMPLAINTS PROCEDURE Members and guests are encouraged to make any comment or complaint via email info@golfontrack.com. Please ensure that all contact details are detailed on the email in order that a member of the team can contact you accordingly to discuss. Should a Member or guest wish to discuss any issue in person they can also request to speak to the manager on duty. It is our aim that we respond within 48 hours of receiving a comment or complaint. All written and verbal complaints are discussed at the club’s morning team meeting every weekday and tracked until resolved.

  8. CLUB CREDIT any credit added to an account cannot be exchanged wholly or in part for cash. The clubs reserve the right to amend/withdraw the validity of credit without prior notification. Credit is valid for the following products; golf lessons, practise sessions or membership discount. Guest passes can also be purchased with club credit. Credit is non-transferable. Member credit is valid for 1 year. Please mention credit at time of booking a service. Referral credit: you will receive club credit for every new member who mentions your name at point of joining, however credit is not available in the following circumstances; in conjunction with any other offer, for ex-members re-joining the club within 2 years of leaving, new joiners who were previously in communication with the club, members joining together cannot refer each other, couples paying only one joining fee cannot refer each other. Memberships must be active for credit to be redeemed. Please note: Credit can take up to 2 weeks to be added to a members account once the new joiner’s membership has become active. Any unused Lessons or club credit cannot be refunded once you leave the club.

All offers are governed by English law and are subject to the exclusive jurisdiction of the English Courts.  Nothing in these terms and conditions shall be deemed to exclude or restrict any person’s statutory rights as a consumer. Details are accurate at time of print. We require one full and final calendar month payment following notice given.